All orders are typically processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays. Processing time does not include weekends or holidays.

Delivery times depend on your location. For domestic orders within the U.S., it typically takes 7–21 business days.

Please note that these are estimated delivery times, and delays may occur due to carrier issues, weather, or other events outside our control.

Yes! Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment on the carrier’s website.

Yes, we ship worldwide! Keep in mind that international orders may be subject to customs processing, import duties, or taxes, which are the responsibility of the customer.

If your item arrives damaged or incorrect, please contact us within 48 hours with your order number, a description of the issue, and photos. We will review your claim and provide further instructions if eligible.

If your package seems lost, please reach out to us and we’ll do our best to help you investigate with the carrier. We kindly ask customers to double-check their shipping address at checkout, as we cannot be responsible for issues caused by incorrect information. For higher-value orders, shipping insurance is recommended.

We offer a 30-day money-back guarantee to ensure you are satisfied with your purchase.

If you are not completely satisfied, you may contact us within 30 days of receiving your order. We will review your request and provide a suitable solution, which may include a replacement or a refund.

Items should be in good condition and not damaged. Requests are evaluated on a case-by-case basis to ensure a fair outcome.

Orders cannot be canceled once payment is confirmed, so please review your order carefully before completing the purchase.

For any questions about your order, shipping, or policies, contact us at support@puramize.com